Salary
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Job Description
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job Summary
This position is responsible for assisting Residential Solutions customers by phone with technical questions, program concerns & claims and the creation of service requests for our ~25 products & services. Responsibilities include dispatching of work orders to our external contractor network of ~125 service companies in four jurisdictions. Other responsibilities include but are not limited to assisting contractors & technicians, utility service delivery teams and Field Coordinators by phone with customer program issues & resolving claims.
Responsibilities
- Assist Residential Solutions department customers by phone with questions, claims and concerns
- Dispatching of service requests & work orders to external Contractors.
- Reconciling and processing vendor incentives.
- Reconciling and processing customer rebates.
- Preparing reports to update program participation and ensure compliance.
- Coordinating inspections to ensure compliance with 10% mandate.
- Managing basic Accounts Payable submission and completing end of month reconciliation.
- Working with vendors to ensure appropriate paperwork and supporting documents received.
- Responding to rebate status inquiries from internal and external sources.
- Responding to general questions from internal and external sources.
- Handling general administrative duties as assigned.
- Participating in special projects as assigned.
Basic/Required Qualifications
- High School/GED
- 3 years minimum related experience
Desired Qualifications
- Bilingual (Spanish) preferred
- Field trade/technical experience in the residential repair of electrical, HVAC, plumbing or smart home technology
- Understanding of residential infrastructure like; electrical wiring, water heaters and heating & cooling systems.
- Excellent verbal communication skills and ability to resolve customer escalations
- Computer and keyboarding skills
Working Conditions
- Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.
Travel Requirements
Not required Relocation Assistance Provided (as applicable)
No Represented/Union Position
No Visa Sponsored Position
No Posting Expiration Date
Friday, May 3, 2024 All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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