Job title

COGNIZANT IS LOOKING FOR Service Desk Analyst

Experience

2-4 years

Job Location

Mesa, Az

Roles & Responsibilities

• Handle regional resources and Team Leads assigned to Field Services Delivery
• Plan Resource Training Plans.
• Work closely with our Third-Party Partner Network and handle service provided and relationships.
• Understanding of Desk side Support Management duties and process
• Solid grasp of Break-Fix Service Requests IMAC Incident Problem Configuration management and processes within ITIL.
• Strong JP and Vendor Relationship Management
• Project Management of your work stream
• Solid grasp and skills in SLA critical metric Management
• Review with the Delivery Managers and other internal groups.
• Periodic reviews with JP and Vendors
• Review and approve vendor invoices for payment.
• Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners.
• Taking ownership of issues through to resolution on all appropriate requests
• Stage Build and Image systems with standard client image (aka eCore).
• Complete special projects as requested by Customer.
• Provides technical training to more junior employees.
• Perform data collection/preservation activities as they relate to migrations and/or discovery.
• Where required provide support for the Manufacturing Shop Floor handhelds laptops and scanner devices.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer M/F/D/V

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 26 2024

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.