Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

We are looking for a motivated, passionate, and engaged Service Desk technician to join our diverse IT team.

The IT Service Desk team at GHC is responsible for providing excellent service to the end users of the GHC organization. Responsibilities include providing 1st tier IT support, managing software and hardware deployment, troubleshooting incidents with Microsoft Windows and Office 365, as well as printers and other peripherals. The IT Service Desk is also responsible for assisting a variety of user needs related to onboarding and day to day operations through utilization of Active Directory, ServiceNow, and Cisco phone systems.

The Ideal candidate has excellent customer service skills, a keen eye for detail and strong instincts for problem-solving, as well as the ability to manage multiple tasks. This role requires someone who is willing to collaborate with the End User team by developing and maintaining our Knowledge Base and promote consistent note taking with a mindset for continuous improvement.

Responsibilities

Install hardware and software
Collaborate with other members of the IT department on projects and system improvements, procedures, and standards
Emphasize discipline and professionalism in terms of uptime, service, security and cost
Provide 1st tier support for End User computing incidents, fulfill requests and follow change management guidelines, through utilization of the ServiceNow ticketing system
Continuous inbound call support in coordination with other Service Desk technicians

Requirements

Strong problem-solving skills
Ability to learn and interest in learning new technologies
Strong communication and problem solving skills
Passionate about technology, proficient computer skills

Desired

Sense of humor and approachable personality
Experience in the Health Care or Health Insurance industry
Ability to think creatively about problems
Enduring commitment to team accountability and success

Understanding of the challenging cybersecurity environment in healthcare

Benefits

Healthy work-life balance
Non-Profit, member and community focused organization
Agile leadership supportive of innovation
Training and technical skill development
Pathway to internal promotion and growth

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.