Milwaukee Tool, an industry-leading manufacturer of heavy-duty power tools, accessories, and hand tools for professional users worldwide, is looking for talented, enthusiastic, and motivated candidate with experience in Sales Analysis.
Come join the Information Technology team behind the most exciting and innovative tool company in the world and join the REDvolution!
Candidate will provide world class IT support for Milwaukee Tool.
They must demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for customer service and support.
Duties and Responsibilities:
Work to evaluate and resolve technical problems for assigned and escalated service tickets
Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements.
Applies critical thinking to see incidents and issues to resolution
Support both on-site and remote employees using remote administration tools and channels of intake (Tickets, Phone Calls, Messaging etc).
Deploy hardware and software leveraging automated processes
Coordinate and transition support items to other IT teams when required, following escalation procedures.
Perform Active Directory administrative functions to include account creation, password resets, group membership modification, group policy application/troubleshooting
Comply with established change management procedures and work collaboratively with IT staff to ensure a robust, stable computing environment
Demonstrated competency in supporting Windows operating systems
Provide mobile device support for Apple iOS, Android operating systems
Ability to travel to other Milwaukee Tool locations on occasion.
Manage local vendor relationships for network, telecommunications, and AV support.
Log all support actives in ITSM system
Work with Tier 3 staff and Management to make technology recommendations and changes based on data-driven analysis
Other duties as assigned
Experience and Education Requirements:
Outstanding written and verbal communication and documentation skills, with a service-oriented mindset
Demonstrated ability to multi-task and manage competing priorities
Strong customer service mindset
A working knowledge of PowerShell is preferred
Minimum of three years of professional experience
Microsoft Professional Certification is preferred but not required
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