Milwaukee Tool

Service Desk Technician

  • Milwaukee Tool
  • Brookfield, WI 53005
  • 2 hours ago

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Job Description

Job Summary:

Milwaukee Tool, an industry-leading manufacturer of heavy-duty power tools, accessories, and hand tools for professional users worldwide, is looking for talented, enthusiastic, and motivated candidate with experience in Sales Analysis.

Come join the Information Technology team behind the most exciting and innovative tool company in the world and join the REDvolution!

Candidate will provide world class IT support for Milwaukee Tool.

They must demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for customer service and support.

Duties and Responsibilities:

Work to evaluate and resolve technical problems for assigned and escalated service tickets

Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements.

Applies critical thinking to see incidents and issues to resolution

Support both on-site and remote employees using remote administration tools and channels of intake (Tickets, Phone Calls, Messaging etc).

Deploy hardware and software leveraging automated processes

Coordinate and transition support items to other IT teams when required, following escalation procedures.

Perform Active Directory administrative functions to include account creation, password resets, group membership modification, group policy application/troubleshooting

Comply with established change management procedures and work collaboratively with IT staff to ensure a robust, stable computing environment

Demonstrated competency in supporting Windows operating systems

Provide mobile device support for Apple iOS, Android operating systems

Ability to travel to other Milwaukee Tool locations on occasion.

Manage local vendor relationships for network, telecommunications, and AV support.

Log all support actives in ITSM system

Work with Tier 3 staff and Management to make technology recommendations and changes based on data-driven analysis

Other duties as assigned

Experience and Education Requirements:

Outstanding written and verbal communication and documentation skills, with a service-oriented mindset

Demonstrated ability to multi-task and manage competing priorities

Strong customer service mindset

A working knowledge of PowerShell is preferred

Minimum of three years of professional experience

Microsoft Professional Certification is preferred but not required

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