Service Dispatcher
- Mercedes-Benz of Atlanta Northeast
- Duluth, GA
- Full Time
- 10 days ago
Salary
$40K - $45K / Year
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Job Description
We are a family of Mercedes-Benz enthusiasts warmly serving fellow Mercedes-Benz enthusiasts! We are conveniently located in Duluth, Georgia. We pride
ourselves in being well-established, well-rooted, and well-capitalized. We have a great history of providing excellent career opportunities for sharp, energetic people. If you’re
looking for an opportunity to be appreciated and involved in your career, your search is complete.
What We Offer:
- Salary Range: $40-45K
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Career advancement opportunities, promote from within
- Discounts on products and services
- Family owned and operated
- Long term job security
Job Summary:
The Service Dispatcher at Mercedes-Benz of Atlanta Northeast is responsible for coordinating and dispatching service requests to technicians in a timely and efficient manner. They will work closely with customers, technicians, and service advisors to ensure a seamless and exceptional service experience for all.
Responsibilities:
- Receive and log all service requests from customers and service advisors
- Dispatch service requests to assigned technicians based on their skill level and workload
- Monitor technician progress and provide updates to customers and service advisors as needed
- Confirm that all repair work has been completed and quality standards have been met before returning vehicles to customers
- Maintain accurate and organized records of service requests, repairs, and vehicle information
- Assist in scheduling appointments and managing the service department's daily workflow
- Collaborate with service advisors to expedite service requests and resolve customer inquiries or concerns
- Assist in tracking and ordering necessary parts for service repairs
- Ensure compliance with all safety and dealership policies and procedures
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in the automotive industry
- Excellent communication, problem-solving, and organizational skills
- Ability to multitask and work well under pressure in a fast-paced environment
- Proficient computer skills and experience with service management software
- Strong attention to detail and ability to prioritize tasks effectively
- Availability to work a flexible schedule, including weekends and holidays
EEOC Statement:
Mercedes-Benz of Atlanta Northeast is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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