Job Title

Job Description

Service Operations Manager:
The Contracts Operations Manager will manage, direct and prioritize daily activities of an operations team. Facilitate and implement objectives and goals that support Customer Service and Operations.

Your role:

• Assist director in all aspects of organizational objectives and support, including team morale

• Ensure objectives are met, balancing the needs of the business and the team, escalating as needed to remove barriers

• Utilize leadership skills to assist the team with navigation of daily workflow and problem solving, escalating issues and pulling in additional resources as needed to remove roadblocks in the process

• Participate in departmental goal planning and lead goal setting for direct reports

• Hire, motivate, mentor, develop and retain excellent talent

• Provide timely feedback, coaching and direction to staff

• Ensure team compliance with SOX controls and provide data for audit requirements

You're the right fit if:

• You have a Bachelors degree in business or related field preferred, or equivalent experience

• You've 4+ years experience in a Customer Service Operations environment, with emphasis on sales support for order intake and revenue

• 2+ years people management experience, with clear competency in leading, building and motivating a team.

• Your skills include strong communication and interpersonal skills with proven ability to impact and influence key stakeholders

• You have a passion for customer experience, operational excellence and continuous development

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.
  

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN since this is not a remote role.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.