Position Summary:

IEM is looking for Full Time – Service Specialist Supervisors to support our Washington DC Migrant Reception Center/Respite Facility and Temporary Accommodation operations.

Primary Location:

• Candidates must originate from the Washington DC Area
• Job sites are located within Washington DC and are subject to change via addition or subtraction based on the clients needs.
• Continued employment requires you to be able to work on site in the event of a location change.

Essential Functions:

• The Service Specialist Supervisor provides direct supervision of Service Specialist staff and plays a key role in Office of Migrant Services’ multidisciplinary approach to providing services. Ensure all supporting client data is captured as directed by the District to support all cost recovery efforts and District reporting.
• Confirm that all unusual incidents are reported to Office of Migrant Services staff and Operations as specified in this agreement or as required by the District.
• Develop tracking systems to ensure accurate reporting with input from Office of Migrant Services Data Team and approval from Office of Migrant Services staff.
• Identify training needs and assist with training for staff.
• Uphold Office of Migrant Services standards of conduct, policies and procedures at all times.
• Oversee the day-to-day operations of the program and management of milieu.
• Role model effective milieu management by being present on the shelter floor for at least 75% of scheduled shifts.
• Respite Specialist Supervisor:
• The Service Specialist Supervisor provides direct supervision of Service Specialist staff and plays a key role in Office of Migrant Services’ multidisciplinary approach to providing services. Ensure all supporting client data is captured as directed by the District to support all cost recovery efforts and District reporting.
• Confirm that all unusual incidents are reported to Office of Migrant Services staff and Operations as specified in this agreement or as required by the District.
• Develop tracking systems to ensure accurate reporting with input from Office of Migrant Services Data Team and approval from Office of Migrant Services staff.
• Identify training needs and assist with training for staff.
• Uphold Office of Migrant Services standards of conduct, policies and procedures at all times.
• Oversee the day-to-day operations of the program and management of milieu.
• Role model effective milieu management by being present on the shelter floor for at least 75% of scheduled shifts.

Minimum Qualifications:

• Bilingual English and Spanish- written and verbal
• Bachelor’s degree in social work or other health and human services field or Four years of humanitarian or migrant-support related experience will substitute.
• Two (2) years of direct management experience in temporary housing facility operations and reception services
• Three (3) years of direct service experience working with refugees, migrants or other vulnerable populations (required)
• Proficient in the use of computer and phone technology used for communication and work products.
• Ability and willingness to perform light housekeeping and lifting up to 30 pounds
• Understanding that this role is not a permanent position and will last the extent of the current project or on other similar/like projects if they arise.
• This position will require work to be conducted onsite and may require work on weekends or in excess of 40 hours per week.

Preferred Qualifications:

Benefits and more:

• Starting salary based on experience and location: $65,000 - $75,000
• 10 paid Holidays
• Vacation Pay
• Sick Pay
• 401 (K) plan with matching
• Company paid Short-Term Disability and Long-Term Disability

Why join IEM:

We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives – join us while we build a safe, secure and resilient world.

Our culture:

IEM believes in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward.

IEM is an Equal Opportunity Employer including Vets and Disabled:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.