Onsite L2 Desktop/Laptop Project Tech

***THIS IS FOR A 2.5-3 MONTH LONG PROJECT***

• Capable of "white-glove” customer service/care, excellent troubleshooting skills
• Will travel (up to 50% of the time) to different sites in their respective region to:
  • Provide one-off support during project hypercare window
  • Train users on how to use the device
  • Market / champion OT PAW solution
• Responsible for imaging/building laptops, identities based on provided build instructions and DWS processes
• Responsible for organizing, tracking inventory of returned and new devices, and reporting metrics
• Responsible for handling the rollout transaction with users and initial support for field workers who come onsite to drop off old device and pick up the new one