Job Description

Who We Are:

Our mission is to power a brighter future together. One that is safe, smart and sustainable.

The Role:

SOS is a direct-to-home (DTH) sales support team that handles calls, texts, and emails to assist with post-activation questions or concerns from our sales representative on their accounts sold.

What you will be working on:

You will be working with our sales representative to quickly resolve questions or concerns on their account from them or their customers.

Who you will work with:

You will be working with our DTH sales representative, their customers, and internal corporate teams to resolve presented issues or answer questions.

Job responsibilities:

• Quickly resolve customer concerns presented by sales representatives via calls, texts, or emails with a high level of customer service
• Regular follow-up on issues if not resolved in one interaction
• Help to promote a trusted partnership with our DTH sales representative and advocate for them and the customer when necessary.

Required skills:

• Proficient communication skills (verbal and written)
• Friendly disposition – White glove customer service
• Excellent problem-solving skills to determine the best plan of action
• Must be able to multitask while using different internal programs
• Ability to adapt to system/process changes quickly while retaining new information
• Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.)
• Knowledge of Salesforce is preferred, but not necessarily required.
• Minimum qualifications:
• High School Graduate, GED, or equivalent
• Must be at least 18 years of age
• Ability to pass a background check
• Be able to type a minimum of 35 wpm

If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write-up (behavioral, attendance, etc.)

Been in current position minimum of 90 days.

Why Vivint:

• Paid holidays and flexible paid time away
• Employee pricing on smart home products
• Casual dress code
• Onsite gym, gaming tables across our campus
• Onsite health clinic
• Medical/dental/vision/life coverage
• What We Stand For:
• Honesty and Integrity Come First
• Do the right thing
• Customer Obsession is Our Advantage
• A relentless passion to serve the customer
• Innovation is Essential
• Today’s innovation is tomorrow’s lifeblood
• We Win Together
• Individuals win games: teams win championships
• Exceptional is Expected
• Talk is cheap: create value, not just motion
• We Give Back
• Helping people is core to our DNA

Find out more about what it's like to work here:

https://www.vivint.com/company/careers/culture

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and text messaging software.

SAFETY:

Vivint enforces a safety culture whereby all employees are responsible for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.