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Job Title:
Specialist, Account ManagerJob Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.4+ years working in account management for Enterprise Teams
2+ years working in account management for SMC Teams
A Bachelor's Degree
5+ years working in sales for our Enterprise Teams
3+ years working in sales for our SMC Teams
4+ years working in IT for our Enterprise Teams
3+ years working in IT for our SMC Teams
Experience in high-volume calling
Experience with customer experience and sales
Enthusiasm for new technology
MS Office experience (Word, PowerPoint, Outlook)
Experience working with Salesforce.com or similar Client Relationship Management tool
Experience making decisions under conditions of uncertainty or limited data; evaluate all consequences
Implement high level of decision making
Ensure that client's customers are satisfied with our client's services and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
Evaluate our client's customer needs and propose potential solutions
Be a single contact for our client's customer
Use data to fix customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and handle objections
Work with multiple partners, building relationships with decision-makers at all levels
Manage sales territory and achieving monthly quotas
Negotiate in tough situations
Identify risk and barriers to success; develop contingency plans
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process
Various medical, dental, vision plan and life insurance programs
Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts
Paid time off, disability programs and paid parental leave.
Rewards and Recognitions
Wellness Incentive Program
Learning and Development Programs
Base Pay of $38,800 ($18.66 hourly) or more based on qualifications/experience
Annual bonus potential (target up to $6,840)
Location:
USA, TN, Work-at-HomeLanguage Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English
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To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
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