SRAP Housing Specialist
- Delaware State Housing Authority
- Dover, DE
- Full Time
- 11 days ago
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Job Description
SRAP Housing Specialist
PG 12
The SRAP Housing Specialist will complete duties for both the State Rental Assistance Program (SRAP) and the 811 Tax Credit Referral System.
Responsibilities for the SRAP program include communication with Clients, Case Managers, Referring Agency staff and Landlords pertaining to program eligibility, answering incoming calls, questions, troubleshooting and providing information and assistance throughout program participation. Examples of additional responsibilities include processing Requests for Tenancy Approvals (RFTA), negotiating rental rates with Landlords, researching, tracking and sending out appropriate notices regarding client violations, delinquent rent notices and non-renewals reported by Landlords, hospitalizations, incarcerations and other occupancy matters. Prepare files for Program Manager for violations and other matters. Other duties include gathering and organizing client documents, calculating household income, rent responsibility and assisting with completing data entry for recertifications and move-ins during busy periods. Coordinating, scheduling and conducting SRAP briefings with multiple parties and verifying, calculating and finalizing multiple documents for voucher issuance. Represent SRAP in informal appeal hearings when needed. Prepares documents for release when formal requests are received from outside entities once approved.
Responsibilities for the 811 Referral System will include ongoing communication with Property Managers, verifying and updating unit availability reported into the system, listing client applications, contacting Case Management as needed. Matching and notifying eligible clients to available units based on unit size and location in a timely manner. Prepare and send referral letters to Clients, Landlords and Case Managers when client is determined eligible for available unit. Maintains tracking list of all letters sent, units occupied, vacated and vacant, unit refusals, no responses, removes applicants from referral list when no longer eligible. Sends additional referral letters as needed. Other duties include maintaining statistical data for reporting and operational purposes to determine efficiency. Work involves developing solutions to problems, deciding on a course of action, and making recommendations to management. Responsible for preparing reports for DSHA Management, Development and HUD.
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The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements. Therefore, the KSA’s listed are not exhaustive or necessarily inclusive of all the requirements.
- Knowledge of federal, State and local laws, regulations and policies as they pertain to the applicable housing program
- Knowledge of office practices and procedures.
- Knowledge of applicable resources.
- Skill in program evaluation.
- Skill in conducting research studies.
- Skill to communicating orally and in writing.
- Skill in dealing with the public.
- Ability to understand the applicable laws and regulations.
- Ability to establish and maintain effective working relationships with employees and or outside contacts and to deal tactfully with problems associated with related audits.
- Ability to perform analysis of housing systems and operations.
- Ability to express and present ideas and conclusions clearly, concisely and effectively.
- Ability to collect data through interviews and consultations.
- Ability to prepare clear and concise reports.
- Ability to work effectively with a diverse group of people including the elderly and disabled.
Applicant must have education, training and/or experience demonstrating competence in each of the following rating areas:
- Two years’ experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
- Two years’ experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
- Experience in narrative and/or technical report writing.
- Knowledge of contract or program administration and compliance with laws, rules, regulations, policies and procedures.
- Ability to outreach, establish and maintain effective working relationships with employees and or outside contacts and to deal tactfully with associated problems.