Starbucks Manager

Job Description

Reports To: Store Director

Position Type: Hourly- Bonus Eligible

Location: Retail Stores

Department: Coffee Date: May 2023

About the Intermountain Division

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each associate are both recognized and valued. Bring your energy and unique perspective to the Intermountain Division and you will have the opportunity to grow with us professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You will work alongside talented colleagues, many of whom build long careers while progressing through multiple roles and making a difference in our communities.

Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets across the country that includes Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

JOB DESCRIPTION:

As a primary contact for customers, the Starbucks Manager provides friendly, courteous, and helpful service. The Starbucks Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gains, and containing costs. Supervises Starbucks Clerks, oversees new and ongoing training and compliance with all Company policies and procedures and Starbucks Corporate policies and procedures. Writes schedule, orders, and takes inventory. The Starbucks Manager brews coffee, tea, using coffee urns, drip or vacuum coffee makers, teapots, drink mixers, and other kitchen equipment. Performs various duties to assist in filling customer’s orders. Cleans and polishes utensils and equipment used in beverage preparation and serves coffee. Rotates product and removes out-of-date product throughout the day. Responsible for maintaining accurate temperature logs and all other logs required in Starbucks department. Operates cash register to accept payment and make change. The position is hourly non-exempt.

DUTIES & RESPONSIBILITIES:

• The Starbucks Manager is generally responsible for completing the following job duties:
• Provides customer service as defined by the employer within the scope of the position and within company policy.
• Train, schedule and supervise Starbucks workers to ensure optimum staffing patterns for the Starbucks department.
• Speak with customers to resolve problems with sales, dissatisfaction with service or product, or other problems related to the operation of the Starbucks department.

DUTIES & RESPONSIBILITIES: (continued)

• Practice and promote safe work habits and maintain the same for customers.
• Perform inventory and order necessary products and supplies to maintain adequate inventory.
• Prepare, brew, and serve beverages using coffeemakers, blenders, and espresso machines.
• Operate electronic cash register to total customers’ final bill. Receive payment for the customer purchase and count back correct change.
• Maintain cleanliness of coffee service and café area of the store including counters, dishes, floors, and mats. Empty trash.
• Perform temperature checks as required.
• Sets up and maintains displays in coffee area.
• Replace stock in preparation area from supply area.
• Monitor inter-office mail.
• Oversees and ensures correctness of all compliance audit issues.
• Make signs, tags, and displays as needed.
• Assists in maintaining a clean and safe work environment within the store.
• Responsible for performing basic cash-office functions.
• Responsible for compliance with company policies and procedures.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed or required.

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

GENERAL REQUIREMENTS:

The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position**:

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Must meet the minimum requirements to interview and pass interview for promotion.
• Ability to interact professionally with customers and co-workers and supervisors.
• Must have the ability to read, write and communicate in English.
• Ability to understand and follow instructions.
• Ability to make decisions and work without supervision.
• Ability to concentrate, focus and take initiative.
• Ability to organize, plan, and analyze reports.
• Ability to multitask while working under stress and time constraints.
• Ability to work varied shifts over a 24-hour operation.
• Knowledge of and ability to prepare different coffee and tea drinks.
• Ability to memorize drink formulas and PLU codes.
• Knowledge of shrink programs and related audits.
• Starbucks Manager must pass food safety test(s) and all other required tests.
• Reports to shifts working in proper uniform per company policy.
• Desired: Prior management experience. Previous experience as a Starbucks Clerk.

PHYSICAL REQUIREMENTS:

The following attempts to communicate the traditional physical demands associated with this position: **

Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7+ hours (Based on an 8-hour workday.)

• Squat/Kneel: Seldom
• Bend/Stoop: Occasional
• Lift/Carry: Occasional/carry 5-50 lbs.
• Push/Pull: Occasional, push/pull 10-300 lbs. dollies/shopping carts *depending on amount of product on dolly/in shopping cart lbs. will increase.
• Twist/Turn: Occasional
• Grip/Grasp: Frequent
• Reach: Frequent
Stand/Walk: Continuous

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US

Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.

We provide a variety of benefits including:

• Great pay
• Flexible schedule
• Training
• Opportunities for career development
• Health and welfare benefits for eligible employees
• Leisure time activity discounts

WORK ENVIRONMENT:

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures

JOB DUTIES AND RESPONSIBILITIES:

May vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.