This position prepares the way of salvation and exaltation by making essential gospel teachings, resources, and services accessible to God’s children. This position fosters an environment of reverence and respect and helps guide customers to make informed product decisions. Provides exceptional service to customers. May act as a mentor or lead to other staff members. This is an intermediate-level clerical position which works under moderate to minimal supervision. The incumbent of this role must be endowed and hold a current recommend.

This is a part-time up to 20 hours a week position.

• Greets customers and ascertains customers’ needs

• Provides high-quality customer service, providing product knowledge to assist customers, and assists in motivating others to do the same

• Develops understanding of contents and/or properties of all products to adequately serve customers

• Responds to customer questions regarding curriculum, proper fitting of clothing or issues of similar complexity and interacts with customers to resolve concerns of moderate to high complexity

• May provide personal fitting consultation to patrons at distribution store

• Prepares merchandise for purchase

• Operates point-of-sale terminal, finalizes sale of selected products, processes returns, and assists with register opening and closing

• May assist store supervisor to ensure the store is attractively displayed, well presented, and that there is adequate inventory on the shelf

• Supports the store supervisor with all aspects of inventory counting, assures the inventory on the floor is adequate to meet customer needs, and assists in ordering and replenishment to ensure proper stock levels

• Assists the store supervisor with receiving merchandise and embossing of merchandise

• May provide training and development for the store’s staff and assist with scheduling and delegation of tasks

• Provide back-up support on behalf of the store leadership during absence, or when needed, which may include shift opening and closing, payroll, and timekeeping duties

• Acts as sole operational leader during absence of store supervisor with independent decision-making and responsibility for managing complex customer service issues, and coordination with offsite regional manager

• May perform and/or oversee housekeeping duties to ensure facility, equipment, and storage areas are in good condition

• Ability to work as scheduled and needed (including Saturdays and holidays)

• Assists in other operational responsibilities, as needed

Required:

• Associate degree or high school diploma and 2 years customer service experience, or an equivalent combination of education and experience.
• Ability to complete internal customer service training within one month of hire
• Ability to understand and troubleshoot basic technical systems and tools
• Intermediate math, reading, computer, and cashiering skills
• Excellent communication skills and demonstrated ability to lead and work well with others
• Ability to effectively resolve routine questions and problems independently
• Ability to work with some supervision, following instructions
• Ability to work as scheduled and needed (including Saturdays and holidays)
• This position operates in a retail environment
• To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: standing for long periods of time, stooping, bending, and lifting up to 40 pounds

Preferred:

• Previous experience leading others