Totally Toys is a startup boutique toy store, dedicated to providing high-quality, educational, and fun toys, puzzles, and games. Our mission is to foster creativity, learning, and joy for children of all ages and their families. We’re looking for a passionate and customer-service-driven Store Manager to lead our in-store team.

Position Overview:

As the Store Manager, you will be responsible for overseeing daily operations and creating an inviting atmosphere. Your role will include managing staff and inventory, while ensuring customer satisfaction.

Key Responsibilities:

1. Customer Experience:
   • Deliver exceptional customer service by fostering a welcoming environment for kids and their families.
   • Create a memorable shopping experience by offering personalized toy recommendations and ensuring customer satisfaction.
   • Handle customer inquiries, special requests, and concerns with professionalism and care.
2. Store Operations:
   • Oversee daily store operations, including opening and closing procedures, cash handling, and ensuring the store is well-organized and visually appealing.
   • Assist in managing and monitoring inventory levels, ensuring proper stock rotation and replenishment of popular products.
   • Maintain store cleanliness, organization, and overall appearance to create an inviting space.
   • Fulfill other tasks as required to ensure smooth store operations.
3. Team Leadership:
   • Train and manage store associates to deliver high-quality customer service and create a positive workplace culture. Assist in hiring the in-store team.
   • Help create staff schedules, manage time-off requests, and ensure adequate staffing levels during peak times.
   • Lead by example, providing mentorship, guidance, and motivation to staff.
4. Social Media:
   • Create and monitor content for social media platforms that highlight new products and the joy of play.