The Store Manager will be responsible for the management and leadership of The Bougie Bar. This includes overseeing a staff of 4-10+ employees (depending on store volume) to achieve sales, organization, guest engagement, and profitability goals.

Our Store Manager should be able to:

• Make a great first impression – for us, that’s pride in your appearance, your store, and a genuinely positive attitude all the time.
• Take pride in the store and everything in it, including our candles, gifts, and customers.
• Go above and beyond to create amazing customer experiences.
• Are approachable, team players both to team members and customers.
• Maintain a positive attitude in any situation and achieve your goals.
• They are able to help multiple customers while also managing their workload.
• Have a great aesthetic and keep up with industry trends.
• Are tech-savvy, but also know that face-to-face interaction with their team and customers is most important.

We expect you should:

• Master our bougie store and candle making.
• Know the neighborhood and what is going on around the area to be more engaged with the community.
• Work to build our customer loyalty by creating a comfortable interaction at the register.
• Be confident about leading workshops for up to 40 guests at one time while having the same enthusiasm for groups of 1, 4, or 20!
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to increase revenue.
• Engage local community efforts and develop plans to participate in local community events.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
• Drive store sales and profitability plan to meet or exceed sales revenue to budget.
• Maintain current knowledge of merchandise, store policy, and company information in order to provide high-quality and informed customer service.
• Ensure adequate staffing through consistent recruiting and networking efforts, including hiring, training, and developing a sales-orientated team.
• Ensure that total presentation and display of merchandise is impactful and customer-focused, and that company standards are being followed including plan-o-grams, marketing/signage, and sales promotions.
• Handle all human-resource-related issues including completing performance appraisals, addressing employee concerns, praising/rewarding, and disciplining as necessary.
• Control expenses through the proper use of the labor model, proper scheduling, managing inventory, and monitoring controllable expenses that impact the store’s bottom-line profit.
• Maintain store facilities to ensure safety and security for all guests and staff, identifying and resolving issues that may arise.
• Prepare cash reports and merchandise orders, using a computer to process information and transactions.

Minimum Qualifications:

• High School Diploma/GED.
• Strong customer service skills with the ability to sell products, providing superior guest service and engagement.
• Previous experience in a specialty retail sales environment with increasing levels of responsibility, and strong business acumen in general retail practices and procedures.
• Demonstrated ability to direct, coach, and train others in a retail setting, utilizing effective communication, interpersonal, and related skills.
• Ability to use a computer terminal to process information and transactions required.
• Flexibility in work schedule including the ability to work extended hours, weekends, and holidays as operational needs may require.

Preferred Qualifications:

• 3+ years supervisory/management experience in a retail sales environment or similar fast-paced, guest service environment preferred.
• Ability to travel and work shifts in other stores in the district as necessary is desired.

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, marital status, or any other basis protected under applicable law.

Job Types: Full-time, Part-time

Pay: $26,000.00 - $35,000.00 per year

Expected hours: 25 – 38 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Evening shift

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 2 years (Required)

Ability to Relocate:

• Baton Rouge, LA 70806: Relocate before starting work (Required)

Work Location: In person