Company Summary

Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service.

Service is very important to us. At Learning Network, you will be among real people who care - about their customers and their colleagues. We prioritize service by making sure the details are done and done well - every time. We make promises and we keep those promises. We recognize that our customers and our employees don’t have to choose us. As such, service is embedded deep within our culture - and white-glove service is an expectation of every employee.

At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing access to the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable; by not only doing your job well but by valuing the relationships with those you work with. You’ll achieve your goals and play nicely in the sandbox with others while doing it.

Working at Learning Network isn’t for everyone. But for those that choose to make the commitment to hard work, service, students, and colleagues, it’s an incredibly rewarding experience.

Position Summary

We have an immediate opening for a Student Success Mentor. In this role, you will use the Check and Connect methodology to build relationships with students/families that need support. You will monitor student progress toward course completion and graduation and work with students to establish and achieve long-term goals.

To be successful, you’ll need to be a detail-oriented problem solver. We need a relationship builder who can be persistent, take constructive feedback with a good attitude and without pushback, and then go out and personally execute with diligence. If you like working with others to develop a student’s future, we’re probably a good fit.

This position is full-time and based work from home.

Job Duties

• Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships;
• Participate in Company events, activities, and meetings with a smile and an infectious, great attitude;
• Consistently and frequently monitor key indicators of student engagement and progress including but not limited to: student attendance, assignment submission, grading, course completion, and communication with others;
• Build relationships with students, their families, and other trusted adults through open and consistent communication;
• Consistently track your personal effort and progress and the results of your students using the appropriate company systems;
• Leverage all forms of communication across all channels to promote student success;
• Support and assist students as they work with their classroom teachers, special services staff, learning coaches, and others;
• Master and fully leverage proven strategies to drive student engagement and success primarily using those tactics provided by the company;
• Identify and document barriers to student engagement and success then creatively explore various strategies to remove those barriers until the student finds success;
• Share and learn best practices from others to efficiently ensure consistent application of standards for all students generating the best possible results;
• Accurately assess student issues and be prepared to escalate atypical or safety issues appropriately;
• Support the enrollment and retention of all students as needed; and
• All other duties as assigned.

Essential Knowledge, Skills, and Abilities

• Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy, and joy;
• Excellent communication skills, both written and verbal;
• Ability to establish rapport, gain commitment, and provide a high level of support to customers;
• Ability to work in a fast-paced, high energy, team environment and juggle multiple tasks;
• Strict attention to detail;
• Excellent organizational and analytical skills;
• Ability to achieve daily performance metrics;
• Ability to address social-emotional concerns;
• Ability to work with students of different backgrounds; and
• Comfortability with making mandated reported calls.

Qualifications

• Bachelor’s degree in education, counseling or related field preferred;
• Minimum of two (2) years of successful customer service experience in a professional environment;
• Minimum of two (2) years of educational experience;
• Strong background in student support services, mentoring, educational programs, and communication;
• Strong experience with Mac OS, Google Workspace, and Asana preferred; and
• Ability to pass required background check.

Benefits

• Medical, dental, and vision employee coverage for as little as $1 each per month;
• Personal paid time off in addition to major holidays;
• Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance all 100% paid by the employer;
• 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 5% of employee earnings;
• Best-in-class employee recognition platform, powered by Reward Gateway; and
• Employee discount program with instant access to pre-negotiated, best-rate-guaranteed discounts on hundreds of popular products and services from categories like fitness, travel, professional development, home services, entertainment and more.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• * Are you willing to work between the hours of 830am -530pm MST (1030am- 730pm EST) Monday - Friday?

Experience:

• Mentoring: 1 year (Required)
• Customer service: 1 year (Required)

Location:

• Arizona (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: Remote