Supervisor, Customer Service
- BlueCross BlueShield of South Carolina
- Columbia, SC
- Full Time
- About 1 month ago
Salary
N/A
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Job Description
Summary
Oversees a team of employees responsible for customer service. Description
What You’ll Do:
- Ensures prompt and accurate response to calls, e-mail, web, handwritten inquiries.
- Ensures all departmental standards are being met.
- Responsible for ensuring business and customer needs are met systematically and correctly.
- Assist management with interviews, selection, training, performance, productivity and development of staff.
- Monitors calls, service and workload.
- Tracks any service complaints and analyzes problems in order to provide solutions or develop proper training of staff.
- Represents department on projects and process improvements.
- Provides assistance and training to other operational areas of the company as needed.
To Qualify for This Position, You’ll Need:
- Bachelor's Degree.
- Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.
- 1 year claims, customer service, and/or call center experience.
- Ability to persuade, negotiate, or influence.
- Strong organizational skills.
- Strong spelling, punctuation, and grammar skills.
- Ability to navigate systems, diagnoses problems, explain benefits, process and procedures.
- Active listener.
- Microsoft Office experience.
We Prefer That You Have:
- Bachelor's degree-Business Administration, Healthcare or related field or 4 years of job related work experience.
- 1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.
- Ability to persuade, negotiate, or influence.
- Strong organizational skills.
- Strong spelling, punctuation, and grammar skills.
What Blue Can Do For You:
Our comprehensive benefits package includes:
- 401(k) retirement savings plan with company match
- Subsidized health plans and free vision coverage
- Life insurance
- Paid annual leave — the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in major locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service recognition
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's
more information
.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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