PCH Hotels and Resorts

Switchboard Operator/Customer Service

  • PCH Hotels and Resorts
  • Mobile, AL 36602
  • 13 days ago


Job Description

Provides information to guest/visitor inquiries; coordinates all guest requests for special arrangements or services, courteously and efficiently and informs guests of hotel services, features and room amenities.

Excellent guest relations skills.

Excellent verbal and written communication skills with guests and co-workers.

Excellent telephone etiquette.

Detail-oriented, team player.

Ability to work well in a fast-paced environment.

Ability to work well under pressure.

Knowledge of the city and its venues.

Answers and processes all calls received through the PBX station in accordance with established standards.

Practices warm hospitality and telephone courtesy at all times.

Coordinates and inputs all Guestware information and assist in the schedule of Guest Response Agents.

Job Type: Full-timePay: $10.00 - $12.00 per hourBenefits:401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilityWork Location: One location

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