Blue Cross and Blue Shield of Kansas has an exciting opportunity as the Team Lead for Digital IT Experience. This position will lead the team serving as the liaisons between Digital Experience and IT development partners that support all member, employer, and provider portals and various customer shopping experiences. This role will work in unison with the UX team, developing the way we deliver on the customer experience, using best-in-class research and design methods to shape our work.

“This position is eligible to work remotely (8 or less days a month onsite) or hybrid (9 or more days a month onsite) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Lead and Inspire: Guide and mentor your team to achieve their full potential and success.
• Trust: Work for one of the most trusted companies in Kansas
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Inclusive Work Environment: We pride ourselves on fostering a diverse and inclusive workplace where everyone is valued and respected.

• Serve as internal and external client-facing liaison, advocating for decision making based on customer feedback, web analytics, stakeholder input and other data analysis.
• Lead a team of two and manage projects with multiple owners and team members.
• Oversee development and delivery of project deliverables, status reports and other work products.
• Research products, services, and current strategies to identify new opportunities and stay up to date on digital experience technologies and developments.
• Prioritization of digital experience roadmap and accountability to successful execution.
• Serves as owner of all incidents reported by members, groups, providers and customer service and ensures resolution in a timely and effective manner.
• Build annual budget and revise monthly budget as needed based on results and actual spend.
• Review key performance indicators to measure performance of digital experience efforts using a variety of web analytics tools.

• High School Diploma or GED is required.
• 5 years related digital experience and/or training; or equivalent combination of education and experience with an emphasis in project management, including information technology related projects and business process improvements.
• Experience leading teams or projects, developing talent, and fostering a creative work environment.

• Bachelors Degree in Computer Science, Business Administration, Communications, or related field.
• Experience with platforms such as Google Analytics, Google Tag Manager, Google Data Studio and virtual assistants, as well as BlueAccess.

• BCBSKS Grade: Exempt IT&S 17
• Minimum starting salary $102,720
• Salary based on education, skills and experience.

April 16, 2024 Salary