National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation.
NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions.
NISC is ranked in ComputerWorld's Best Places to Work survey for fifteen consecutive years and we are looking for qualified individuals to join our Team.
Position Overview: This position reports to the IT Infrastructure Manager and supervises technical support staff.
This position is responsible for supervising internal system and networking support personnel engaged in serving the technical needs of the NISC staff.
Essential Functions: Supervises all activities of assigned personnel.
Performs support duties when needed due to workload requirements.
Prioritizes projects assigned to team members and ensuring assignments of staff are followed through efficiently, accurately and within budget.
Manage team resources and capacity for new and existing projectsSchedules projects and assigns as needed.
Assists in daily network administration of servers, including performing installations, establishing permissions, performing hardware and software maintenance, repairs, upgrades, backups, and restores and other maintenance tasks.
Maintains the highest service standards from staff members.
Researches, analyzes, and resolves employee technical issues.
Serves as a resource of information for all direct reports to include passing on information received from upper management.
Promotes and maintains a high-quality, professional, service-oriented company image.
Assists in planning of the future projects for the department and work with the other departments to prioritize projects and adjust resources to fit those project needs.
Ensures that all information is appropriately entered and utilized in the iVUE Support tool.
Assists in the selection and hiring of new employees.
Prepares and delivers performance evaluations to all direct reports.
Coordinates and supervises training as well as delivers training and mentoring of assigned personnel.
Deals with all personnel issues according to NISC policy to include delivering any disciplinary action, providing performance counseling, and creating an atmosphere that is conducive to high quality work and effective team interactions.
Other duties as assigned.
Desired Experience and Skills: Generally requires eight to ten years of experience to include five years in a leadership or supervisory role.
Provide technical architecture and support across all applications/servers.
Lead various technical, infrastructure and application efforts and initiativesAnalysis of infrastructure and capacity planning for future projects/growth.
Manage and execute system installation, patching, rollouts, releases and upgrades.
Excellent system, application and networking troubleshooting skills using various toolsets.
Knowledge of the utility and telecommunications industries as related to NISC customers.
Superior verbal and written interpersonal and communication skills.
Superior research and problem solving skills that include innovation and the ability to identify long-term solutions that influence NISC.Excellent employee relations skills to include the ability to lead people, set clear expectations, and manage employee performance effectively.
Excellent training and mentoring skills.
Expert knowledge of windows and Linux operating systems.
Expert knowledge of VMware vSphere in a 1000+ server environment.
Expert knowledge of DHCP, DNS, VLAN's, Firewall, proxy servers and firewalls.
Experience with Extreme networking switches.
Ability to perform problem analysis and problem resolution at both a strategic and functional level.
Ability to be effective in a fast paced environment.
Ability to organize and manage multiple priorities within critical deadlines.
Ability to identify key performance indicators and define sound business process.
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
Ability to travel as often as necessary to meet the goals and objectives of the positionCommitment to NISC's Statement of Shared Values.
Desired Education: Four-year degree in business-related field or comparable experience.
Minimum Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer: Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Job Type: Full-time
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