Team Member Job Description

POSITION TITLE: Team Member REPORTS TO: Store Manager

Position Purpose: Provides customers with prompt service, makes high-quality beverages and products, and maintaining a clean comfortable store environment. Models and upholds Dunn Brothers policies, practices, and standards.

CORE RESPONSIBILITIES:

• Delivers excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Provides consistent quality beverages and food products for all customers by adhering to all Dunn Brothers recipes and standards.
• Creates a positive and energetic atmosphere for every guest and employee.
• Manage cash drawer and follow all cash handling policies and procedures.
• Assist with new hire training by helping coach and develop team members.

PEOPLE:

• Available to work flexible hours that may include early morning, evenings, weekends, nights and/or holidays.
• Maintain consistent attendance and punctuality.
• Available to perform many different tasks within the store during each shift.
• Engage with our customer, make a connection, anticipates guests’ needs.
• Being resilient under pressure

PRODUCT/SERVICE::

• Ability to carry out and understand upcoming marketing promotions.
• Ensures each and every product delivered to the guest meets Dunn Brothers standards.
• Ensure all product levels are maintained.

ENVIRONMENT:

• Ensures checklists, side jobs, and cleaning projects are completed.
• Ability to work as part of a team

DRIVING FOR RESULTS:

• Drive for result with ongoing promotions, achieving store goals, and upselling each customer.
• Read communication board daily and weekly company updates.