• Support Serco's business units though process development and enhancement for our IT enterprise applications.
• Prepare and maintain project documentation including project schedules, status reports, presentations, resource plans, meeting schedules, and notes
• Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget
• Utilize process definition and improvement methodologies with a technical foundation to collaborate across cross-functional groups.
• Work with leadership to establish operational priorities, find creative ways to improve upon existing project management, and provide solutions that deliver a positive impact to the business.
• Utilize Knowledge Management best practices to ensure that documentation is search-able, relate-able, and easily updated.
• Manage the delivery of high-quality service & support for Production Operations.
• Developing and implementing processes for collecting data from clients on their satisfaction with enterprise applications.
• Working with staff members to develop new policies or procedures to improve corporate functional processes.
• Reviewing customer feedback to identify trends or patterns that may require further investigation.
• Analyze data and metrics to identify process improvement opportunity as well as success of process improvement success

• U.S. Citizenship required
• Bachelor Degree in Business or IT
• 1 year of relevant work experience in Technical Project Management
• Understanding and experience with agile and waterfall project management methodologies
• Excellent interpersonal and communication (written and verbal) skills with the ability to interact with all levels of management

• Experience with Jira
• Completed ServiceNow Citizen Developer training

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.