CSO is looking for a Technology Navigator to support our Springfield site.

The Technology Navigator supports the Digital Equity program at Clinical & Support Options. Digital Equity aims to address disparities in access to devices, affordable internet and mobile service, digital literacy and tech support.

You Will:

• Support the distribution of technology, including smartphones, tablets, and Wi-fi to clients where needed.
• Provide one on one technical support to clients in the community to support telehealth access and technology goals.
• Teach technology basics, including: how to power up devices, access the Internet, and navigate programs (Zoom, email, other common applications).
• Provide technology aids and reference materials.
• Conducts an inventory assessment of technology access and skills of clients.
• Conducts written assessments of client digital access and literacy in order to plan for and support their engagement with telehealth and technology-based care coordination.

Your Background:

• A High School Diploma/GED OR An Associate's/Bachelor's degree (required)
• At least 1 year of experience in health care and/or social service, or in a service-user facing technology related field.
• Experience working with people with mental health conditions and/or intellectual/developmental disabilities (preferred)
• Working knowledge of computers, software (Zoom, Outlook, etc.), smart phones, and tablets.
• Must possess valid driver's license and reliable transportation.
• Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. Enjoy competitive salaries and a generous benefits package, including full coverage health and dental insurance, ample paid time off, and a 403B retirement savings plan. We also offer regular in-house training, professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates. Plus, take advantage of our premier employee assistance program (EAP) and personal cell phone plan discounts. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities! EOE/AA

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Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

Work Location: In person