Sound Claims Handling:
Claims handling is the basis on which an insurance company is ultimately judged by clients. We are counting on you to use sound claim handling as you provide prompt communication, follow established claims policies and guidelines, and comply with legal and regulatory expectations.

Strong Interpersonal Communication:
Professional, timely, and personalized communication with all stakeholders is a basic expectation of the role whether over the phone, in person, or via written communication.

Effective Organization and Follow Through:
A key driver of satisfaction with the claims process is our commitment to keeping claimants informed about the status of their claim. Behaviors such as ensuring your desktop is up-to-date and having effective follow up methods for your work are critical factors for success.

Qualifications:

Must have prior Grade 63 ICS, TCR1, or CDU claims experience and successful completion of orientation required. Top quartile results in Customer Service Surveys, Quality, and QCR/Productivity also required.

Position also open to candidates with prior successful experience in TCR2, CU, Unrepresented, Attorney Claims Early Resolution, Demand or Litigation/Complex.

Must be able to speak in a clear, empathic, and professional manner by telephone.

Must be able to document files in a clear, concise, professionally written manner, to be understood by customers, clients, co-workers, and other employees of the organization.

Licensing may be required in some states.

Must obtain and maintain the required licenses issued by the state insurance department.

Must be available to customers and able to handle pending claim files and stressful situations.

Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting, multi-tasking skills.

Must be able to learn and apply large amounts of technical and procedural information.

Other Information:

Must meet the in-office requirements of 4 to 5 days per week through training and transition (approximately 6 months.)

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Benefits:

As an Associate, you’ll enjoy our

• to help secure your financial future and preserve your health and well-being, including:

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.