Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain & Logistics is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Roles and Responsibilities:

• Lead and supervise the Transportation Capacity Planning and Performance Management team, ensuring adherence to national transportation standards and driving a culture of performance excellence.
• Oversee capacity forecasting, quality control, and performance management across all transportation modalities, including but not limited to air, ocean, rail, and trucking, to meet operational objectives and customer service levels.
• Monitor and analyze transportation metrics and develop strategies to publish and communicate bridges to key stakeholders, capture rootcause and follow up on corrective actions committed by stake holders until closure.
• Use continuous improvement methodology to drive forecast accuracy and build tools to uphold transportation performance.
• Provide leadership, guidance, and mentorship to the Transportation Performance Management team, develop talent, and foster a culture of continuous learning, innovation, and accountability.
• Collaborate with technology teams to leverage Transportation Management Systems (TMS), build analytics tools, and dashboards to provide visibility in transportation performance, and enhance operational efficiency in transportation management.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• At least 5 years of experience in transportation or logistics management with a focus on performance improvement, including 3+ years in a leadership or supervisory role.
• Proven track record of building metrics and dashboards, driving operational excellence, and implementing process improvements within transportation operations.
• Expertise in building capacity management tools, analytics tools, and data analysis techniques to monitor, analyze, and optimize transportation performance.
• Excellent problem-solving skills, decision-making abilities, and publication and communication of forecast and performance in a growth environment.

Preferred Qualifications:

• Master’s degree in Logistics, Business Administration, Supply Chain Management, or a related field.
• Strong background in statistical analysis, performance metric development, and continuous improvement methodologies such as Lean Six Sigma.
• Experience in developing dashboards, publishing capacity plans, and performance metrics to improve performance, compliance, and safety standards.
• Advanced skills in risk management, strategic planning, and change management within transportation contexts.
• Travel Required: Occasional travel may be required based on operational needs.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Job Information
The base salary range for this position in the selected city is $144000 - $238000 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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3. Exercising sound judgment.