Transfer Coordinator

Job Description:

AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship and practice management solutions that advisors use in helping clients achieve wealth, independence and purpose.

The Job/What You'll Do:

The Transfer Coordinator is a pivotal role in our organization, focusing on seamless execution of transfers and issue resolution through advisor-facing interactions and transfer firms. This position requires a professional who excels in making outbound calls to financial advisors, resolving not-in-good-order (NIGO) items, and engaging with other firms to address rejection reasons for transfers in or transfers out. This role is integral in providing expert support to business partners and coordinating closely with the Business Process Optimization team in order to ensure smooth transfer processing. The Transfer Coordinator plays a critical role in enhancing advisor satisfaction through timely, knowledgeable, and responsive communications, demonstrating outstanding customer focus and problem-solving skills.

Coordinators also have the ability to be promoted to II, III, and Senior level roles for taking on additional responsibilities and exceeding key performance metrics.

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to one of our following offices: Phoenix, AZ.

Responsibilities:

Coordinate incoming and outgoing transfers, ensuring successful completion
Collaborate with contra firms to address rejection reasons and facilitate smooth transfers
Handle inbound/outbound phone calls with financial advisors and other firms to resolve transfer issues
Research complex issues with internal partners and respond to customer, client, and/or internal client requests via telephone and/or email
Collaborate with cross-functional teams to reduce risk and improve processes
Assist in training and cross-functional operational tasks as needed
Communicate effectively with functional peers and leaders in related functional areas
Update and maintain transfer procedure documentation
Conduct daily transfer audits to ensure accurate books and records
Provide expert transfer support to vendors and partners
Coordinate closely with the Business Process Optimization team to provide process support
Maintain a deep understanding of end to end transfer process in order to quickly resolve NIGOs and rejects at any point in the process

Knowledge, Skills, Abilities:

Knowledge of ACAT, Non-ACAT, and DTC transfers
Strong organizational skills (verbal, written, interpersonal, influencing, negotiation)
Excellent attention to detail and a high degree of accuracy
Ability to quickly master multiple business systems and applications
Ability to collect, analyze, interpret, report, and communicate data quickly and effectively
Ability to work collaboratively with team members in a fast-paced environment and effectively prioritize, manage, and identify risk
Ability to identify root causes, determine appropriate resolution path, and apply improvements
Experience in brokerage and banking
Proficiency in Microsoft Office
Demonstrated high productivity
Outstanding Customer Focus
Self-directed with a focus on execution, accountability, and ownership
Analytical and decision-making skills
Results-Oriented - Proven ability to set and meet goals

Education & Experience:

Minimum of 2 years of industry experience
Bachelor’s Degree or equivalent work experience

Compensation: The Base Salary range for this position is between $50,000-$7,000.

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

#LI-hybrid

#LI-TN1

Who We Are & What We Offer:

AssetMark’s mission is centered around helping financial advisors make a difference in the lives of their clients. To help them do that, we aim to provide advisors with holistic support. We offer compelling technology that facilitates a better client experience, consulting services that ensure advisors’ businesses are running at their best and a comprehensive suite of investment solutions. AssetMark’s platform empowers advisors to provide the highest level of service possible to their clients.

AssetMark’s culture is driven by our mission and connected by our values; Heart, Integrity, Excellence and Respect. You will join a team that lives these values every day by doing the best and what is right in all we do and encouraging different ideas for continual success and innovation. Additionally, we offer a wide range of benefits to meet the needs of our team members and their families.

Flex Time Off or Paid Time/Sick Time Off
401K – 6% Employer Match
Medical, Dental, Vision – HDHP or PPO
HSA – Employer contribution (HDHP only)
Volunteer Time Off
Career Development / Recognition
Fitness Reimbursement
Hybrid Work Schedule

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.

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