• Efficiently schedule and dispatch vehicles; address dispatch-related deviations with clients when necessary
• Respond to customer service requests with availability of vehicles for specified customer pick up times and locations
• Monitor any sudden route changes or road construction issues and work with drivers to establish new routes
• Reconfirm all reservation details when clients call
• Manage performance and day to day operations of the dispatching department
• Assist in the recruitment, onboarding, and training of newly hired dispatch agents
• Manage and report on team performance and department progress
• Communicate with drivers to prioritize loads, define routes and set schedules
• Monitor containers to prevent demurrage and storage fees
• Accepting & scheduling loads and providing excellent customer service
• Make routing decisions that satisfy customer expectations and company financial decisions
• Ensure that shipping data is entered into system timely and accurately
• Ability to safely and proficiently operate a forklift and pallet jack
• Ability to maintain an organized dock, and load/offload trucks as necessary

Requirements:

• A strong trucking/customer service/brokerage/logistics background
• An ability to thoroughly learn complex computer systems

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person