Wyandot BHN is seekign a full time Triage Specialist to act as the first point of contact for the clients and the families of the clients. This position will also assist in the coordination and care of clients seeking behavioral health services.

Essential Job Duties:

• Answer phones and accurately documents information from caller and route calls to appropriate party within the organization.
• Will be responsible for conducting the initial intake and assist with the assessment to ensure that an initial treatment plan is developed that will help identify the services needed for client care.
• Provides client and family with orientation to program and services.
• Register clients in the client database ensuring that there is a client record and number assigned
• Monitors and maintains documentation of client services, ensuring compliance with Agency policies and procedures, agencies’ standards and guidelines.
• Demonstrates knowledge of program/department/agency goals and targeted outcomes, and adheres to practice standards and to data collection and reporting protocols.
• Attends and participates in program, Agency staff meetings; and related community agency meetings as required/requested.
• Performs outreach with clients/families, via phone, to help engage clients and families.
• Will work in any other capacity necessary and assigned, within the scope of the position.

Job Requirements:

• High School diploma.
• Ability to communicate in an appropriate manner to internal and external customers.
• Ability to handle sensitive information in a confidential and consistent manner.
• Ability to facilitate planning meetings with individuals from multiple systems.
• Ability to interact positively with staff and clients and maintain a professional and pleasant demeanor at all times.
• Ability to establish effective on-going working relationships with center staff.
• Ability to adapt easily and readily to a changing environment and work priorities.
• Experience / Knowledge working in an Electronic Medical Record, preferably Anaszai.