The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As an Ultra Luxury Concierge, you are expected to provide exceptional service aligned with our Ultra-Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards, and brand attributes. Your commitment to excellence and attention to detail are vital in delivering unparalleled service to our guests.

THE DAY TO DAY

• Successfully operate through 7 different computer systems while managing multi-line phones and responding to urgent emails alongside daily job duties.

• Assist VIP casino, hotel, and convention guests with hotel registration, check-out, concierge requests, and other supporting services.

• Properly identify Company Executives to ensure accuracy and up-to-date reservations for their guests.

• Stay knowledgeable about dining and entertainment venues in the Las Vegas area to personalize recommendations for guests.

• Describe, solicit, and enroll guests in the MGM Rewards loyalty program.

• Communicate eloquently and effectively through email, telephone, and face-to-face interactions.

• Successfully pass quality assurance audits, including guest service shops, monthly concierge knowledge checks, and companywide secret shops.

• Own all requests and complaints, resolving issues immediately and following up to ensure guest satisfaction.

• Contact all hotel guests within 48 hours of a confirmed reservation and assist with pre-arrival requests.

• Assist in planning and creating itineraries for all incoming hotel guests.

• Greet guests upon arrival at the curb and escort them into the lounge for registration needs.

• Perform follow-up calls for all hotel guests who have arrived.

• Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email.

• Identify, record, and update guest personal profiles as needed.

• Act as a liaison between multiple departments to execute elaborate guest requests, room set gatherings, and special occasions.

THE IDEAL CANDIDATE

• An enthusiastic individual to join our diverse and unified team, working collaboratively to meticulously manage and execute tasks

• Strong communication and organizational skills to ensure effective coordination

• Ability to multi-task in a fast-paced environment

• Prior Forbes training and/or knowledge

• One (1) year minimum experience in a luxury casino and/or hotel

• Two (2) years prior administrative/coordinator/concierge experience is a plus

• Bilingual proficiency is an advantage asset for this role

WHAT YOU’LL NEED

• Proficient computer skills

• High School Diploma, GED or equivalent experience

• One (1) year minimum of prior relevant experience

• Ability to work varied shifts to include weekends and holidays

THE PERKS & BENEFITS

• College opportunity programs

• Medical, dental and vision benefits

• Access to company hotel, food and beverage, retail, and entertainment discounts

• Free meals in our employee dining room

• Free parking on and off shift at all MGM properties

• Professional and personal development through programs and networking opportunities

Are you ready to JOIN THE SHOW? Apply today!