Our Mission: Providing people the skills and resources to become self-sufficient through the power of work.

Are you a retail leader with a proven track record who has a heart for helping people? Do you believe in the power of work and that people can overcome barriers to employment? If so, this could be an exciting and fulfilling opportunity for you.

Land of Lincoln Goodwill Industries, a mission driven social enterprise, is seeking a Vice President of Retail Operations to provide the vision and strategic leadership to develop and ensure the success of long- and short-term goals, business plans, programs and financial stability for the Retail Operations department.

This position will provide strategic direction to a team responsible for 14 stores with operating revenues of $12 million. Our territory includes 37 counties that cover an area from the Mississippi River to the Indiana border and from Bloomington, IL south to Vandalia. Key elements of the position are leadership of staff, financial savvy, and understanding of complex used goods production and retail operations.

This senior management level position requires demonstrated experience in retail operations with P&L responsibility, leadership in a complex business environment as well as an understanding of the needs of individuals with barriers to employment. Requires Bachelors degree or an equivalent combination of education and experience, Masters degree preferred.

LLGI recognizes our employees differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities and talent our employees bring to the workplace represents an essential part of our culture.

LLGI provides people the skills and resources to become self-sufficient through the power of work. Sales from retail stores support programs that include vocational rehabilitation, career services and a mentoring program for at risk youth. Land of Lincoln Goodwill Industries is accredited through the Commission on Accreditation of Rehabilitation Facilities.

For more information or to apply directly:

Visit our website at www.llgi.org/careers

We are a Drug Free Workplace and an Equal Opportunity Employer

Job Title: Vice President of Retail Operations

Department: Retail Operations

Reports To: President/CEO

Classification: Exempt

Supervises: Direct Reports-Director of Retail Operations, Director of Production, POS System Administrator

Location: Springfield, IL

Job Summary

Oversees the Retail and Production divisions in an operation that includes donated goods resale and limited new goods sales. Maximizes revenues from donated goods. Creates and drives new business opportunities, expands into new markets and launches innovative products and services. Continually promotes and ensures satisfactory relationships with internal and external customers. As a member of the Executive Leadership Team, collaborates to provide strategic direction to other members of leadership.

Essential Job Duties

Executive Leadership/ Retail Operations/ Donations and Services

• Oversees and directs retail operations and processing of donated goods.
• Creates business strategies that optimize organizational capabilities and align communications, accountabilities, resources, internal processes and ongoing measurement systems to ensure strategic priorities yield sustainable results.
• Leads business development activities; develops and maintains strategic relationships with stakeholders.
• Champions and builds the LLGI brand and promotes a spirit of empowerment for retail leadership.
• Develops and implements annual budgets and business goals in collaboration with retail leadership.
• Collaborates with retail and organizational leadership teams to develop and implement short and long range plans that project sustainable growth.
• Analyzes sales reports and business results and takes appropriate action to capitalize on strengths and deficiencies of product and market; monitors the sales history of various products to maximize efficiency and sales.
• Oversees new store openings from site selection to execution.
• Works in collaboration with retail management to establish staffing levels and budgets for individual departments and stores.
• Consolidates projected revenues and expenses from individual budgets; monitors department revenues and expenses; investigates variances; implements a plan of action.
• Identifies relevant business opportunities to expand and stays up to date with industry and business trends; assesses and analyzes financial trends to identify business implications.
• Recruits, trains, evaluates and disciplines staff, documents and communicates performance and behavioral concerns to the Human Resources department; builds a bench of future retail leaders.
• Ensures established policies and procedures are followed; oversees the development and implementation of new policies and procedures.
• Actively participates on the executive leadership team; attends Board of Directors meetings and provides updates.
• Partners with Retail Leadership and Human Resources staff on human resources issues.
• Champions the implementation of change and ensures buy in.
• Builds trust by interacting with others in a way that fosters confidence.
• Travels to locations within the LLGI territory.

Organizational Focus

• Ensures that the customers perspective is a driving force behind internal and external customer satisfaction.
• Seeks to understand the customers circumstances, problems, expectations and needs.
• Identifies customer service issues and creates solutions.
• Builds customer awareness around LLGIs mission.

Safety Fluency

• Enforces and model awareness of safety, security and loss prevention.
• Ensures that all safety standards are being followed.

Process Improvement

• Identifies opportunities, generates ideas to improve and streamline retail operation objectives.
• Initiates action to monitor and coach managers regarding sales targets and retail operations.
• Partners with leadership and retail staff to identify, assess, create and implement process improvement

Continuous Development

• Proactively initiates action to accomplish objectives.
• Seeks to understand individual differences and values to build workplace relationships.
• Actively pursues professional and personal development opportunities.

• Performs other duties as required or assigned.

Competencies

Authenticity Courage Influence Business Savvy

Driving Execution Emotional Intelligence Navigating Complexity Entrepreneurship

Compelling Communication Executive Disposition Optimizing Diversity Leading Change

Education, Experience and Credentials

Requires knowledge, skill and mental development equivalent to a bachelors degree in Business, Marketing or related field; masters degree preferred.

Requires seven years of retail management experience with oversight of multiple locations with five years demonstrated leadership experience.

Knowledge, Skills and Abilities

Requires above average proficiency of the Google suite or Microsoft Office products including Word, PowerPoint, Outlook and Excel; and the ability to utilize other software such as point of sale and human resource information systems.

Requires knowledge of and experience with cost management accounting, financial and profit and loss statements.

Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters.

Requires excellent leadership, interpersonal, organizational, analytical, problem solving, negotiation, and collaboration skills; understands statistical process control.

Requires a high level of demonstrated professionalism, integrity, business conduct and ethical behavior.

Requires the ability to communicates in a focused and compelling way to convey information and ideas clearly through verbal and written communication.

Works independently while fostering a strong team atmosphere.

Promotes diversity and inclusion throughout the organization.

Demonstrates sensitivity and the ability to communicate with a diverse population.

Interacts with people, including those with disabilities, in a manner which enhances their dignity, privacy and confidentiality.

Follows LLGI policies and procedures.

Requires a valid drivers license, acceptable driving record and proof of insurance.

Requires CPR/First Aid certification or ability to obtain certification within six months of employment

Embraces the mission, vision and values of LLGI.

Physical Requirements

Scope of work includes office, light industrial and warehouse settings.

Requires ability to work within the context of these environments sitting, standing, walking, bending, reaching, stooping, lifting up to 30 pounds.

Environmental Conditions

Fast paced environment with short deadlines and regular instances of critical or unusual situations.

Requires ability to work in a light industrial/warehouse setting with moderate exposure to heat, cold, dirt, dust, pet hair, mold, metals, rubber, plastics, latex, and other allergens.

Subject to work in an office, light warehouse, store showroom and surrounding grounds setting.

Requires frequent travel to LLGI locations.

Tools and Equipment

Basic office equipment including computer, calculator, photocopier, printer, scanner and telephone. Basic retail and/or warehouse equipment, cash register/ point of sale (POS) system, credit card machine. Company vehicle.

Regular Contacts

LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers

General Public Donors/Customers Service Participants

GII Personnel Representatives from Accrediting Agencies Stakeholders

Landlords