Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Who We Are

At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

The Opportunity

The Vice President of Roche Support Network (RSN) is responsible for leading the largest organization within the US commercial function and will be responsible for optimizing technical service and support in this strategically important region with a focus on customer experience and value. This position currently has 8 direct reports, two of which are Vice Presidents. The RSN organization includes approximately 1700 employees nationwide and is responsible for all strategic implementations and preventative maintenance for customers across all franchises. Service represents over $140m in annual revenue to Roche Diagnostics Commercial (RDC) and has a P&L expense of $335m for RDC and is growing. As the largest affiliate service organization in Roche, the US is well positioned to provide thought leadership and excellence in Service for the global organization.

In this position you will have accountability for establishing and implementing the vision and strategy for the national field service and technical support function. You will be responsible for P&L management for the RSN business. Equally, you will ensure successful execution of the vision and strategy, drive optimal business performance and a high performing organization. Responsibilities also include ensuring appropriate documentation, service methodology, product design and service plans are in place for the company’s product offerings and high quality customer service with effective issue resolution. You will oversee the interface between the field service organization and related business areas. You will be responsible for demonstrating and instilling leadership and Roche values. You will partner with RD colleagues to secure the long-term success of the business. This position is a member of the North American Diagnostic Executive Committee (NADEC), Leadership and Change Teams and is accountable to develop and drive a culture that is committed to collaboration, transparency, compliance and quality.

In this role you will own

• Responsibility for P&L management of the RSN business and developing, directing, and ensuring successful development and execution of its vision and strategy. Monitors and evaluates the effectiveness of strategies across the business area to ensure a synergistic and winning approach. Responsible for driving organic top line growth and achieving optimal business performance.

• Responsible for the development and management of RSN leaders. Assesses resource capacity and capabilities to ensure strong alignment with business and/or financial objectives. Responsible for demonstrating and instilling leadership values.

• Leads the new business development function that identifies and assesses new business opportunities, and drives these opportunities to fruition.

• Leads business initiatives to maintain and enhance customer satisfaction while driving operational effectiveness and efficiencies (i.e. cost effectiveness, productivity, system efficiencies).

• Partners with RD colleagues both globally and locally to secure the long-term success of the business as well as RD.

• Ensures the RD Quality Policy is understood, implemented and maintained in all levels of the organization. Establishes and maintains an adequate organizational structure, provides adequate resources and actively participates in management reviews to ensure the RD quality system is suitable and effective to satisfy regulatory requirements and the company's quality policy and objectives. Directs the quality planning process to drive continuous improvements and changes of the RD quality system to ensure on ongoing effectiveness and efficiency. Develops and drives a work culture committed to compliance, quality and customer focus.

Who You Are

We are looking for a passionate and decisive business leader. You demonstrate energy, passion, courage, vision and the drive to be at the forefront of innovative technological changes in a competitive environment.

• Bachelor’s degree

• Master’s or 10 years applicable experience in a commercial leadership role

• Proven track record

• Ability to effectively lead and manage in a highly competitive global environment.

• Knowledge and experience in strategic planning, business planning, finance, and operations management.

• Excellent interpersonal, negotiation, and presentation skills, with the ability to motivate and inspire assigned business units.

• Visionary thinker with the ability to think in a positive and creative manner.

• Highly effective communication, administrative and management skills.

• Exceptional knowledge of applicable local, state and national regulatory agency guidelines, including FDA.

• Requires ability to champion quality improvement initiatives

• GM Experience ideal and/or proven performance leading large scale organizations with multiple functions

• Strong Operational Leadership

• Leading through Transformation

• Strategic Acumen, Critical Thinking, Self Aware, Humility

• Excellent people leader, Inclusive Leader, VACC, Connector & Collaborator

Location: This position is based in Indianapolis, IN

Relocation: Relocation assistance is being offered.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.