At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking an Warehouse Dock and Delivery Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Warehouse Dock and Delivery Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Warehouse Dock and Delivery Team Member maintains appropriate receiving for inbound freight, loads and delivers stock and packages to merchandise shops, games facilities and other divisions in accordance with safety guidelines and Dollywood procedures. This host will also provide operational support and facility upkeep while providing excellent customer service to guests.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Pick up and deliver in an organized manner on a daily basis to all Dollywood properties and other locations as needed. Communicating shortages to warehouse leadership as appropriate.
• Support the daily operation of the Dollywood Warehouse including, but not limited to, receiving and processing inbound freight, auditing, loading and delivering within all Dollywood properties, packing and preparing outbound shipments, scheduling inbound and outbound shipments
• Must be able to safely operate heavy equipment such as forklifts, pickers, etc. in addition to various sizes of delivery trucks; appropriate training will be provided
• Maintain a high degree of attention to detail and concentration to sustain an ordinary routine with minimal supervision
• Operating vehicles and equipment in an efficient manner and follow all policy and procedures of the Dollywood Company
• Represent the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow Hosts
• Supports all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment
• Follows all Merchandise Operational Policies and Procedures effectively and adheres to all Merchandise Safety Guidelines. Reports any safety issue to their immediate supervisor immediately
• Host ensures they are to date on all company and divisional communications through communication boards and binders
• Protect the privacy and security of our guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Minimum of 18 years of age
• High School Diploma or equivalent
• Previous warehouse work preferred
• Computer experience operating Microsoft Office Programs, inventory systems preferred
• Must have a valid driver’s license with proof of auto liability insurance
• Must successfully complete a pre-employment background check including motor vehicle

Knowledge, Skills, and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring and taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Must be committed to continuous improvement
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Able to hear, see and speak
• Able to speak, read and write in English
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be productive in a fast-paced, dynamic environment
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to operate/drive a company vehicle with valid driver’s license
• Able to add, subtract, multiply and divide with accuracy
• Able to lift up to 50 pounds with assistance
• Able to work outdoors
• Ability to withstand temperature ranges from 0 to 140 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled locations
• Work a flexible schedule, rotate Saturdays and holidays as needed to maintain an efficient operation
• Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area
• Able to perform other duties as assigned

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.