Purpose

Under general supervision, the Library Associate assists patrons in locating library materials using resources in various formats, and performs related duties.

Essential Position Functions

• Proactively provides customer service
• Interviews, researches, and answers questions from patrons
• Recommends materials based on patrons’ interest
• Supports Librarians in developing and maintaining the collection, as directed
• Maintains periodical collections, including associated paperwork, tracking claims, routing, filing, labeling, stamping and weeding out-of-date materials, as assigned
• Assists patrons with basic troubleshooting of common software products, operating systems, browsers and other technologies associated with library services (including handheld devices, e-readers, laptops, tablets, etc.)
• Assists with planning, coordination and presentation of library programs, storytimes and special events, as assigned
• Performs duties of Storytime Associate and Circulation Assistant, as needed

Education, Training and/or Experiences

• Bachelor’s degree or a high school diploma or GED and an equivalent combination of education, training and experience, and
• A minimum of one (1) year of customer service experience; and
• Ability to pass alphanumeric sorting test; and
• Ability to pass computer skills test

Knowledge, Skills, Abilities and Personal Characteristics

• Proficient in the use of the Integrated Library System (ILS)
• Ability to maintain confidentiality and use appropriate judgment in handling information and records
• Ability to work accurately with attention to detail
• Ability to arrange items in alphanumeric and/or subject order
• Superior working knowledge of traditional and electronic resources including web sites and databases; excellent online searching skills
• Ability to deliver programs and speak before groups
• Ability to retain and follow circulation policies and procedures
• Proficient in the use of Microsoft Office applications including Outlook, Word, Excel, Access, and PowerPoint

Physical Demands

• Ability to sit and use computer for extended periods and operate standard office equipment, daily
• Ability to lift and move up to fifty (50) pounds, daily
• Ability to push book trucks with up to 150 pounds of materials on them, daily
• Ability to stand for extended periods, daily
• Ability to perform repeated reaching, bending, climbing and squatting, daily
• Travel by automobile is required occasionally

Schedule

• Sunday (every 3rd): 1:00 pm - 5:00 pm
• Monday: 2:00 pm - 6:00 pm
• Tuesday: 2:00 pm - 6:00 pm
• Wednesday: 2:00 pm - 6:00 pm
• Thursday: OFF
• Either a Friday or Saturday each week (based on a rotating schedule): 9:00 am - 6:00 pm