Based in Milwaukee, Wisconsin, we are seeking an experienced Caseworker for the Wisconsin FoodShare Employment and Training (FSET) program.

The ideal candidate will have a background in casework, proficiency with Microsoft Office applications, and a solid understanding of employment support services.

This is an onsite position, based in Milwaukee, Wisconsin.

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.

- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.

- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.

- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.

- Collaborate with team members to provide expertise and support in resolving participant issues effectively.

- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.

- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.

- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.

- Perform additional duties as directed by leadership to support program objectives.

Requirements:

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job Type: Full-time

Pay: $20.19 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person