Advertisement
We're sorry, but this job posting has expired or this position is no longer available!
CLIENT ADVISORJOB DESCRIPTION
SUCCESS DESCRIPTION
As an associate with Giorgio Armani Corporation, you will be part of a diverse team, who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit, passion for the brand, exemplify the company’s values and knowledge of the luxury/retail business will greatly influence the client experience.
As a Client Advisor, you will assist in the execution of merchandising and client relationship strategies. Your daily presence on the sales floor will allow you to develop a client base, drive store revenue and shape the brand experience.
To be successful in this role you will operate with integrity, have a strong team mindset and be results driven. As a member of the team accountable for driving sales, you will act as a client advisor, share product knowledge, and provide the highest level of
service.
Our team mission is passionately conveying the vision of Giorgio Armani.
DUTIES & RESPONSIBILITIES
DRIVE RESULTS
▪ Achieve or exceed sales goals set by leadership▪ Accountable for achieving Key Performance Indicator (KPI) targets, such as Units per transaction (UPT), Conversion and Client
Reachability▪ Leverage sales tools available to ensure clients are receiving service that meets their needs, i.e. virtual selling, OMNI Channel, sharing trends, etc.
EXCELLENCE IN CLIENT EXPERIENCE
▪ Welcome clients and establish a connection to strengthen their relationship with the Company▪ Knowledgeable of all collections and shares product knowledge (i.e. fit, styling, trends, fabrication, etc.) with clients▪ Execute Client Relationship Management (CRM) strategies to ensure reachability expectations are met▪ Working as a team, ensure a client centric sales experience that is representative of the brand and achieves Key Performance
* Open Availability
TEAM CULTURE
▪ Contributes to a positive and energetic team culture and celebrates individual/team accomplishments▪ Works collaboratively with colleagues to create cohesion and an atmosphere of mutual trust▪ Pursues self-development opportunities, shares knowledge and supports others in doing the same▪ Responsible for attending all training programs including Client Journey, OMNI Channel, etc.▪ Understands their role and the impact of their position on the team and business
VISUAL
▪ Support visual merchandising, presentation, and brand standards▪ Support the execution of all corporate merchandising directives and floor sets▪ Ensure the selling floor is neat, clean and organized and reflects the correct visual image▪ Maintain an easy to navigate Back of House (BOH) ensuring compliance with safety standards▪ Reports and corrects replenishment concerns, in partnership with stock team and management
OPERATIONAL EXCELLENCE
▪ Participates in the execution in inventory counts▪ Ensure proper and efficient maintenance of all back of house systems inclusive of receiving stock shipments, transfers, markdowns and handling of defective merchandise▪ Responsible for accuracy when using POS, inventory management systems and any other store system (i.e. CRM)▪ Ensure the compliance of all company policies and procedures
Job Description | Client Advisor Page 1 of 2
EXPENSE OPTIMIZATION
▪ Participates in cost control by being mindful of expenses and conserving supplies
QUALIFICATIONS & SKILLS
▪ Preferred retail experience in a similar position▪ High School diploma/GED preferred▪ Excellent communication (verbal and written) skills and demonstrated passion for working as a team▪ Proficiency using technical resources for client outreach, such as, CRM, WeChat, etc. preferred▪ While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset▪ Able to work a flexible schedule, including holidays, nights and weekends
PHYSICAL DEMANDS
Activity Demands Frequency
Sitting At Desk Rare Standing/Walking Within Store Environment Frequent Lifting/Carrying Up to 50 lbs boxes, mannequins & other items Occasional Push/Pull Moveable shelving and doors Occasional Climbing Stairs and Ladders Occasional Reaching Below/Above Shoulder To reach higher items on shelves Frequent Fine Motor Tasks Computer Use, Garment Steaming, Applying/Removing Sensor Tags, etc. Frequent Auditory & Vision Hear and see safety signals, read labels, registers, computers, etc. Constant
COGNITIVE DEMANDS
Activity Demands Frequency
Communication Verbal & Writing Frequent Supervise Teams Direct team members, monitor performance, ensure safety Rare Plan Strategize to drive business Frequent Fine Audit / Analysis Accuracy of Transactions, Inventory, etc. Frequent Administrative Tasks Various Occasional
Job Types: Full-time, Part-time
Pay: $14.00 - $19.00 per hour
Expected hours: 30 per week
Benefits:
Shift:
Ability to Relocate:
Work Location: In person
Advertisement
Please enter your email to create a job alert for this search!