Guest Relations Associate - Weekends Only - Riley Hospital

Overview

Do you enjoy helping others? Do you want to make a direct impact on the lives of our patients but don’t want to do hands on care? If you have experience in Guest Relations, Customer Service, Concierge then this job could be for you!

Position Details:

• Job Title: Guest Relations Associate
• Company: IU Health
• Department: Patient Experience
• Location: Riley Children’s Hospital
• Schedule: PRN, Weekends, 3:00pm – 11:00pm, Some availability during week nights (ideal candidate must be flexible)

This is a unique opportunity that will have a direct impact on our organization’s success and supports our vision of making Indiana one of the nation’s healthiest states. We hope this inspires you to apply and begin living our IU Health Values – Purpose, Excellence, Compassion and Team – every day.

What You Will Be Doing:

• Set the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner.
• Serve as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities.
• Be responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization.
• Requires a concierge level customer service attitude at all times.

What You Will Need:

• A High School Diploma/GED required.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred..

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.