GENERAL SUMMARY:

Greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enters patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks; and retrieves patient records for clinical staff and physicians. Schedules patient appointments and manages provider appointment schedules.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Answers all incoming calls and forwards callers to the appropriate party; obtains and relays accurate messages in a timely manner; retrieves answering service messages and forwards to appropriate provider or staff member.

3. * Presents a professional image and communicate effectively in person and via telephone or email.

4. *Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by Practice Manager.

5. *Accurately enter patient’s demographics, including financial details, into the computer.

6. *Collects applicable co-pays from patients; electronically posts payment to patient’s account.

7. *Balances cash drawer; tracks petty cash usage.

8. *Scans/files patient information into medical record.

9. *Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters and obtaining disclosures for medical records.

10. Sorts and distributes incoming mail.

11. Maintains the orderliness of the front lobby; straightens magazines, toys and newspapers.

12. Keeps stationary supplies stocked and orderly; informs Practice Manager of need to replenish items.

13. Provides and/or assists with coordination of orientation activities for new staff.

14. Assists with coordination of validating and revalidation of core job competencies.

15. Coordinates, develops and revises procedures and protocols.

16. Plans, coordinates and leads training and re-training sessions pulling in other resources when necessary.

17. Conducts and/or assists with certification preparation and monitoring.

18. Assists Practice Manager with time card review/approval.

19. Responsible for leading the supply ordering process.

20. Assists Practice Manager with staff scheduling and attendance tracking.

21. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

22. Participates in meetings, committees and department projects as assigned.

23. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High school diploma or equivalency required. Knowledge of medical terminology desired. Minimum of one (1) year prior reception or office experience in a clinic or hospital setting required.