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Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.
Schedule: Monday - Friday 8:00am-5:00pm
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Serves as a member advocate when researching, responding to, or interpreting company procedures or policies with the goal of delighting our valuable members. The nature of these interactions can be highly sensitive and require patience and special handling.
What you will do:
Salary range: $19.75 - $21.50 per hour
QUALIFICATIONS
High school diploma or general education degree (GED).
2-4 four years related experience.
Excellent interpersonal skills with the ability to handle people with tact, sympathy, and patience.
Knowledge of automotive problems and service requirements is a plus.
Ability to make discretionary decisions based on existing policies.
Ability to function as a team member.
Ability to adapt to changing priorities and conditions.
Ability to communicate effectively both orally and in writing with members, contract stations, and other personnel.
Ability to maintain effective working relationship with managers and divisional staff members throughout the organization.
Computer knowledge with current software applications.
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