Job brief
We are looking for a Referral Coordinator to join our team and complete various administrative tasks to support our clients. The ideal candidate is a high energy, charismatic and personable professional. You must have the ability to connect with the community. The position will be a hybrid of office/community. Must be able to handle a fast-paced workload. Must be self-motivated and ambitious. Must have the ability to evolve and adapt per client.
Responsibilities
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensure complete and accurate registration, including patient demographic and current insurance information
- Assemble information concerning patient’s clinical background and referral needs
- Provide appropriate clinical information to specialist
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
- Review details and expectations about the referral with patients
- Sending/creating referral documentation to various departments
- Initiating and answering inbound/outbound phone calls
- Documenting details of referrals
Requirements and skills
- Proven work experience as a Referral Coordinator or similar role
- Strong customer service focus
- Effective verbal and written communication skills
- Teamwork orientation
- Relevant training and/or certifications as a Referral Coordinator
- Prior mental health/substance abuse experience
- Highly personable and outgoing personality
- Reliable transportation
- Detailed oriented and organized
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 15 – 20 per week
Weekly day range:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Insurance verification: 1 year (Preferred)
- Medical billing: 1 year (Preferred)
Ability to Commute:
- Concord, NC 28027 (Required)
Ability to Relocate:
- Concord, NC 28027: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Concord, NC 28027