Role: Call Center Executive (Travel)

Location: Knoxville, TN (36972)

Work Mode: On-site (Work from Office)

Shift Timing: 11:00 am - 8:00 pm

Work Schedule: 5 days a week (4 weekdays and 1 weekend day)

About IGT Solutions:

IGT Solutions is a next-gen customer experience (CX) company that defines and delivers AI-led transformative experiences for global and innovative brands using digital technologies. Combining Digital and Human Intelligence, IGT is the preferred partner for managing end-to-end CX journeys across Travel and High-Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs over 25,000 customer experience and technology specialists, providing services to 85 marquee customers globally. IGT’s global footprint includes 30 delivery centers across China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.

Job Summary:

We are seeking a skilled and customer-oriented English-speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing prompt and professional assistance to resolve their inquiries. Your primary focus will be ensuring customer satisfaction, building positive relationships, and maintaining a high level of service quality.

Qualifications & Requirements:

• Must be at least 18 years of age
• Open availability during hours of operation
• One (1) year of call center experience
• Preferred experience in the travel industry or personal use of travel products (flights, cars, hotels, cruises, vacation packages)
• Customer service experience preferred
• Strong knowledge of Microsoft Word, Excel, and MS Office
• Commitment to excellent customer service
• Strong typing skills
• Familiarity with internet navigation across multiple applications
• Excellent problem-solving and decision-making skills
• Effective written, verbal, and interpersonal communication skills

Education:

• High School Diploma (or equivalent) required

Salary Range: $15 - $16 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status. We maintain a non-discriminatory environment free from intimidation, harassment, or bias based on these grounds.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center

Work Location: On the road