Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.

Arkansas Blue Cross is only seeking applicants for remote positions from the following states:

Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Job Summary

The Account Service Coordinator serves as the primary point of contact for Group Administrators, Agents/Brokers, and other Enterprise departments with providing the highest level of group service, support, education, and training for group benefits information, forms, claims, enrollment and/or billing issues in a thorough and timely manner. The incumbent is responsible for maintaining professional relationships with our group customers and affiliated external agents/agencies. In their daily job functions, the Account Service Coordinator should be the customer’s advocate to other internal stakeholders within our organizational structure to resolve inquiries, questions, and concerns. It is critical the position support and promote Enterprise tools and resources to improve internal processes and outcomes to achieve successful implementation of new business and retention of existing business.

Requirements

EDUCATION

High school diploma or equivalent.

LICENSING/CERTIFICATION

Arkansas License for Health and Life Insurance. If licenses are not previously held, must successfully pass both health and life exams within three (3) months of course work being assigned and after three (3) unsuccessful attempts to pass the exam disciplinary action could result in termination.

EXPERIENCE

Minimum three (3) years’ experience in customer service.

Minimum two (2) years insurance industry experience.

Experience establishing relationships and resolving business issues with health plans, employer groups, or agents preferred.

ESSENTIAL SKILLS & ABILITIES

Time Management
Scheduling
Training
Oral & Written Communication

Problem Solving

Relationship Building

Professional Collaboration & Judgment

Strategic Planning
Active Listening
Detail-Oriented
Multitasking
Highly Organized
Customer Service

Proficiency using Microsoft Word and Excel.
Ability to work independently and with a team.

Skills

Ability to work independently and in a team environment, Active Listening, Cultivate Relationships, Customer Service, Detail-Oriented, Group Problem Solving, Highly Organized, Interpersonal Communication, Managing Deadlines, Microsoft Excel, Microsoft Word, Multitasking, Professional Etiquette, Professional Judgement, Self-Motivated Team Player, Time Management, Verbal Communication, Written Communication

Responsibilities

Collaborates with internal functional areas such as customer service, claims, customer accounts, underwriting, etc. to assist with resolving issues., Communicates effectively while promoting enterprise administrative tools and resources to external users., Develops long-term relationships with groups and agents through communication, education, assistance, and support which is critical to generating new business and retaining existing business., Maintains and documents pertinent information through the Customer Service Workstation Inquiry or other issue/marketing database, this includes all tracking notes. Provides timely updates, feedback and concerns to customer, as well as their team and management structure when needed., Maintains knowledge of any changes with enrollment regulations, underwriting policies, benefits, products, and administrative guidelines to assure effective service., Performs other duties, as assigned, Provides issue resolution, education, training and support to Group Administrators and agents/agencies regarding group benefit information, forms, claims, policies & procedures, enrollment and billing issues in a thorough and timely manner., Represents the enterprise with high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of excellence to exceed and improve customer experience.

Certifications

Arkansas Insurance License Life & Health - Arkansas Insurance Department

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.