Customer Service Representative

ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.

What's In It For You:

Collaborate with a diverse network of people
Actively deliver innovative solutions for Accenture's clients
Apply your skills and experience to help drive business transformation
Work locally or remotely, significantly reducing or eliminating the demands to travel

Project Description:

The Premium Assistance Call Center Analyst communicates with clients and assists with general program questions. As an Entry-Level Customer Service Representative, you will be responsible for providing exceptional customer service to clients. Your day-to-day activities will involve managing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. You must have master proficiency in Customer Experience Management and advanced proficiency in Customer Service Management.

Location:

Hybrid – San Antonio, TX

Schedule:

Must be flexible to work an 8-hour shift, Monday – Friday, between the hours of 7:00 AM to 6:00 PM CST.

Responsibilities:

Respond to incoming calls from clients
Review and evaluate client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement
Contact PA members to request necessary information when a change was identified, or when a document received is not valid
Observe professional standards of conduct, including attendance, professional behavior & dress code
Develop and maintain professional business relationships through verbal and written communication with team members, employers, and HIPP clients
Multi-task to prioritize work and work under time constraints
Utilize critical thinking, and problem solving
Work with multiple personnel under minimal supervision
Complete and or exceed daily goals
Perform other duties as assigned
Assist with Training of new agents

Basic Qualifications:

Minimum 2 year of customer service and/or contact center experience
Minimum 2 year experience with Microsoft Office

Bonus Points If You Have:

Bilingual: English & Spanish language with advanced command reading, writing and verbal communication
Associates Degree
Excellent problem solving and strong interpersonal skills
Ability to manage workflows

Keywords: Customer Service, Critical Thinking, Bilingual, Inbound Calls

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are going to be placed on an Accenture project and require accommodation to perform the essential functions of the opportunity, you will be asked to participate in our reasonable accommodation process as it relates to the initial interview process and for ongoing support, you will need to consult your supplier as their reasonable accommodation process if an offer is extended. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements
Applicants for placement consideration in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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