Lead Advisor, Restaurant Development
- Chick-fil-A, Inc.
- Atlanta, GA
- Other
- About 1 month ago
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Overview:
The Lead Advisor will:
- Respond promptly to requests for facilities-related repair work and be responsible for developing scopes of work collaboratively for our General Contractors to execute for a multitude of projects, including but not limited to HVAC, Plumbing, Roofs, Equipment, etc.
- Serve as a regional project management professional initiating and executing work in conjunction with General Contractors, Field Consultants, Operators, and third-party vendors.
- Be the central liaison between operators, field-facing support, and internal stakeholders, as it pertains to all things facilities and equipment.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities: - Work closely with multiple departments, teams, field staff, and Operators to ensure the current facilities and equipment meet the needs of the business
- Support the resolution of Operator issues/escalations and overall satisfaction with programs and initiatives
- Educate relevant stakeholders on key initiatives and processes
- Review and execute cross-functional scopes of work for the organization (including, but not limited to: Specialty Consulting, Test and Rollout, mall remodels, warranty)
- Contribute to projects that support restaurant quality improvement initiatives across the organization
- Access and organize data and content in order to create effective reports and develop insights
- Ensure regional Facilities & Equipment spending does not exceed allotted resources
- Provide 24/7 emergency support to restaurants, including rotational after-hours phone service
- Serve on inter and cross-departmental teams across the organization to represent the FEQ field perspective
- Enhance and develop strong business relationships across the organization with an eye toward ensuring all functions are aligned for maximum operator satisfaction and representation
- Facilitate meetings and lead cross-functional teams in order to achieve desired business outcomes
- Always be open to new ideas and methods that might increase the effectiveness of the work we do
- High School Diploma or equivalency
- At least 3 years of relevant experience
- Strong interpersonal, communication, and collaboration skills
- Ability to adapt to changing technologies and priorities
- Attention to detail and organization skills
- Functional computer skills (Microsoft Office Applications, especially Excel and Word, and other applicable software).
- Project management experience
- Strong personal initiative with limited need for close supervision
- Ability to work well in a team environment
- Positive orientation towards difficult challenges
- Bachelor's Degree
- 5 years of working experience in a corporate environment
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