Are you a driven professional who enjoys people interaction and problem solving? Are you looking to join an evolving department that promotes teamwork and offers growth? If this piques your interest and matches your demonstrable skills, you are encouraged to apply for this role. Be sure to attach both a resume and a cover letter telling us about your relevant experience.

This position serves as the primary customer service contact responsible for interaction with taxpayers and the collection and processing of payments. Responsible for inquiries from taxpayers, banks, and attorneys in reference to outstanding account balances. Performs a variety of clerical and administrative support functions, including phone calls, emails, updating worksheets, and processing departmental mail. Must have the ability to balance a cash drawer, maintain organized records, and possess superior customer service skills.

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position

• Collect and post Property taxes, Motor Vehicle taxes, Water/Sewer charges, and other fees.
• Post and balance receipts daily.
• Prepare bank deposits.
• Provides information and assistance for taxpayers and general inquiries.
• Verify, accept, and post departmental turnover receipts.
• Research account balances for issuance of town permits.
• Distribute and mail weekly vendor and payroll checks.
• Prepare and mail outgoing correspondence.

The successful candidate will exemplify the following competencies:

• Excellent interpersonal skills
• Self-starter
• Problem Solving – Identify problems and help develop an effective means to resolve them.
• Professionalism – Achieve a satisfactory level of professional skills/knowledge in job-related area. Must have excellent customer service skills.
• Accountability – Holds self-accountable for delivering quality results.
• Ethics and Integrity – Consistently follow policies and procedures.
• Teamwork – Willing to work with others to achieve goals.
Positivity – This position requires an individual who can maintain an optimistic outlook in the face of challenge and who is positive to work with.
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QUALIFICATIONS

Knowledge, Abilities and Skills:

• Knowledge of standard office practices, procedures, and equipment.
• Knowledge of standard account and maintenance in support of the department; ability to prepare reports and correspondence.
• Ability to maintain accurate and detailed records.
• Ability to multitask, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail.
• Ability to interact tactfully and effectively with town employees, supervisors, officials, and the public.
• Good communication skills: ability to communicate effectively both verbally and in writing.
• Excellent customer service skills
• Communicate effectively verbally and in writing.
• Ability to maintain records and prioritize tasks. Advanced knowledge of spreadsheet applications
• Extremely effective working independently with limited supervision
• Skilled multi-tasker
• Effectively work within timelines

Experience and Training Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Over five (2) years of administrative experience; experience in a municipal government environment is desirable, but not necessary to be successful in this role.
• An associate degree from an accredited college or university is preferred.

PHYSICAL REQUIREMENTS

• Minimal physical effort required under typical office conditions include regular sitting, talking, walking and mental concentration for extended periods; intermittent moderate effort required for tasks such as moving files or related office equipment. Position requires the ability to operate a keyboard and calculator at efficient speed; and view computer screens for an extended period and the ability to adjust focus; hearing ability requirements include ability to interact with colleagues, the public, elected or appointed officials and outside organizations.
• The employee must occasionally lift and/or move up to 10 pounds

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The Town of Bridgewater is an Equal Opportunity Employer.