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Veterans, Reservists, Guardsmen and military family members are encouraged to apply!!
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)
Job Summary
The Application Support Specialist performs technical, administrative, and professional support for TriWest enterprise managed applications, including Medical Management Systems and portal websites using various communication methods including extensive time on the phone. Works in an enterprise application environment that supports TriWest’s internal and external customer groups, including TriWest’s staff, Veteran’s Administration (VA) staff, healthcare providers, and Veterans. TriWest’s internal and external customers are located in 28 states across multiple locations and time zones. The Application Support Specialist demonstrates competent IT literacy around enterprise managed applications and websites. Performs system monitoring of software, general IT support, and preliminary analysis and troubleshooting associated with user challenges in interacting with referenced systems. Solves problems of routine to moderate scope and complexity following established policies and procedures. Identifies the nature and scope of outages along with system impacting events and escalates issues as necessary.
Maintains a user’s perspective and acts as an ambassador for the user, always working to resolve and restore a positive user experience. Critically reviews reports and alerts from application monitoring systems to ensure monitored enterprise applications remain highly available and that system wide issues are quickly escalated for resolution. Documents re-occurring problems and identifies performance trends. Applies general technical expertise in troubleshooting enterprise software applications creating a positive user experience.
Education & Experience
Key Responsibilities
Competencies
Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.
Independent Thinking / Self-Initiative: Critical thinker with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Team-Building / Team Player: Ability to actively develop and maintain professional relationships with peers and members of related teams. Collaborate actively by both seeking assistance where necessary and offering assistance when able.
Technical Skills: General knowledge of technology impact on business outcomes; general knowledge of Microsoft server principles and support, data communication architectures, design, and support; general ability to analyze, define, and quickly identify technical problems with systems; ability to communicate clearly with non-technical users; current knowledge of personal computers and Internet technologies; familiarity with monitoring, performance analysis, management, software and hardware equipment to troubleshoot, isolate problems, gauge desktop performance, and trace data and protocol activity; advanced knowledge of personal computers, relevant technologies; ability to provide concise directions and instructions over the telephone and face-to-face (ability to converse in both technical and non-technical language).
Working Conditions
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
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